Some commercial intermediaries authorised to apply for an ETIAS travel authorisation on behalf of a traveller may engage in abusive practices. Such abuse may take different forms, including:
- attempts to mislead applicants into believing that their site is the official channel for submitting an ETIAS application. This may give the false impression that the additional fee charged by the commercial intermediary is a mandatory part of the application process;
- fraudulent use of the personal or financial data provided by the applicant;
- charging an unreasonably high price for their services;
- failing to submit the application in the required time, format and quality on behalf of the applicant.
If you think that you have been affected by abusive practices by a commercial intermediary who applied for an ETIAS travel authorisation on your behalf, you will be able to report it on this website.
Please note that the information you provide will be used to better monitor and improve ETIAS. The reporting is not intended to provide remedies in individual cases and is not a substitute for the pursuit of any claims in administrative, civil or criminal law that may be provided for under the applicable national law.